Ngomhla zi-2 kuNovemba, u-Xiye ubambe ingqungquthela yokufunda yeqembu labaphathi eyingqayizivele enesihloko esiwumgogodla "sokuqinisa isevisi yamakhasimende nokubeka amakhasimende phakathi nendawo". Le ngqungquthela ihlose ukujulisa ukuqwashisa ngenkonzo yabo bonke abasebenzi, ikhuthaze ukucabanga ngokombono wamakhasimende, nokufunda izimiso eziyisisekelo zesiko lakwaXiye, "ubuqotho nothando". Kungakhathalekile ukuthi ikhasimende lingakanani, kufanele lixhumane ngobuqotho, lisize wonke umsebenzisi kahle, futhi libenelise.
Umhlangano uqale ngendlela enesizotha nesasasa, abaholi abaphezulu bakwaXiye bethula izinkulumo kuqala. Bagcizelele ukuthi esikhathini samanje esigxile ezinsizeni, isevisi yamakhasimende esezingeni eliphezulu isiyingxenye ebalulekile yokuncintisana okungumongo kwenkampani. Ngakho-ke, u-Xiye kumele ahambisane nesivinini sezikhathi futhi ashumeke ngokujulile umqondo "we-customer-centric" enhliziyweni yakhe futhi awuveze ngaphandle ezenzweni zawo.
Emhlanganweni, abaphathi abakhulu benkampani bahlaziye futhi babuyekeza amacala adlule, babonisa ngokusobala impumelelo kanye nezinselele u-Xiye abhekana nazo ekuhlinzekeni amakhasimende esikhathini esedlule. Uveze ukuthi nakuba le nkampani yenze kahle ekuhlinzekeni amakhasimende ayo aqavile, kusekhona okumele kuthuthukiswe ekunakekeleni amakhasimende amancane nancane. Kuze kube manje, u-Xiye uzothatha uchungechunge lwezinyathelo, okuhlanganisa nokuthuthukisa izinqubo zesevisi, ukuthuthukisa isivinini sokuphendula, ukuqinisa izinsizakalo eziqondene nomuntu, njll., ukuqinisekisa ukuthi wonke amakhasimende angakwazi ukuzwa ukuzinikela nokunakekela kuka-Xiye.
Inkulumo efingqiwe yomhlangano. USihlalo we-Xiye uphinde wakugcizelela ukubaluleka komsebenzi wokusiza amakhasimende futhi wacela izinhlaka zabaphathi ukuba zihole ngesibonelo, ngentshiseko eyengeziwe nezenzo ezingokoqobo, ukuze ngokuhlanganyela zikhuthaze umsebenzi wokusiza amakhasimende wenkampani ezingeni elisha. Ugcizelele ukuthi asihlukanisi phakathi kwamakhasimende amakhulu namancane, inqobo nje uma engamakhasimende, kumele sinikeze insizakalo ecophelelayo. Ukusebenzela amakhasimende akuyona nje imfuneko yabaholi abaphezulu kuphela, kodwa futhi kuwumgomo okufanele wonke umphathi osezingeni eliphakathi kanye nabasebenzi abasemazingeni aphansi awufeze. Kuphela ngokubamba iqhaza kanye nemizamo ehlanganyelwe yabo bonke abasebenzi lapho umqondo wokuthi "ikhasimende ligxile kakhulu" ungasetshenziswa ngempela.
Uma sibheka phambili esikhathini esizayo, u-Xiye uzoqhubeka nokunamathela kufilosofi yesevisi "yokugxila kumakhasimende, isevisi eqotho kuwo wonke umsebenzisi", ehlala esungula amamodeli nezindlela zesevisi, futhi anikeze amakhasimende umuzwa wesevisi ongcono futhi osebenza kahle kakhudlwana. Ngesikhathi esifanayo, inkampani izophinde iqinise ukuqeqeshwa nokuphatha kwangaphakathi, ithuthukise ukuqwashisa ngenkonzo yabasebenzi kanye namakhono ochwepheshe, futhi iqinisekise ukuthi wonke umsebenzi angaba umkhulumeli kanye nomsakazi womkhiqizo wenkampani.
Lo mhlangano awugcinanga ngokuveza umkhombandlela wokuthi uXiye aqinise umsebenzi wokusiza amakhasimende, kodwa uphinde wagqugquzela isasasa nokudala kwabasebenzi. Ngikholwa ukuthi ngemizamo yabo bonke abasebenzi, uXiye uzokwethula ikusasa eliqhakazile.
Isikhathi sokuthumela: Nov-05-2024